NDIS Complex Care in Wollongong & Illawarra – Your Questions Answered

Getting the Right Complex Care Support for Your Child



Finding the right complex care services under NDIS can feel overwhelming, but the right support makes all the difference.

 

If your child or loved one needs high-level medical, personal, or behavioural care, there are specialist providers in Wollongong and the Illawarra ready to help.


Here are the answers to 12 common questions about complex care with NDIS, helping you understand your options and how to get the right support

Question 1: What Is Complex Care Under the NDIS?


Complex care means specialist support for people with high physical, medical, or behavioural needs. This includes 24/7 nursing care, personal assistance, therapy, and daily living support.


Question 2: Who Can Get Complex Care Through NDIS?


NDIS participants with medical, disability, or behavioural needs may be eligible for complex care funding.

Conditions that may qualify:


  • Neurological conditions (e.g., cerebral palsy, MS, acquired brain injury)
  • Autism with behavioural support needs
  • People requiring enteral feeding, respiratory support, or palliative care


Question 3: What Complex Care Services Are Available in Wollongong?


Several NDIS-registered providers in Wollongong offer personalised complex care services, including:


  • In-home nursing support (wound care, medication management)
  • Daily personal assistance (showering, dressing, meal support)
  • Specialist behavioural therapy
  • Palliative and respite care for families

Question 4: Does NDIS Cover Complex Care Costs?


NDIS funding for complex care is included under Core Supports and Capacity Building Supports.


How to check your funding:



Look under Assistance with Daily Life, Improved Daily Living, or High-Intensity Supports in your plan.

I need support with my NDIS Plan

Question 5: How Do I Find the Best Complex Care Provider?


Choosing a provider is important. Look for:


  • NDIS registration
  • Experience with high-intensity needs
  • Trained nurses, therapists, and carers
  • A strong focus on participant choice and independence

Question 6: What Support is Available for Families?


Families can access respite care, coordination of supports, and counselling to help manage complex care needs.


Example:

A parent caring for a child with round-the-clock medical needs may receive short-term respite care to recharge.


Question 7: Can My Child Receive Complex Care at Home?


Yes! Many complex care services are available in-home, including:


Nursing care

  • Personal hygiene and continence support
  • Assistive technology and mobility support
  • 24/7 live-in care when required


Question 8: What Happens If Needs Change Over Time?


NDIS plans are flexible. If your needs change, you can request a plan review to adjust funding and services.


Steps to request a review:

  • Gather medical reports and therapy assessments
  • Speak to your support coordinator
  • Submit a review request through NDIS

Question 9: Are There Supported Accommodation Options for Complex Care?


NDIS can help with Supported Independent Living (SIL), Specialist Disability Accommodation (SDA), and Medium-Term Accommodation (MTA).


Finding SIL in Wollongong:

  • NDIS-registered group homes with 24/7 care
  • Homes with accessible modifications
  • Support workers to assist with daily tasks


Question 10: What Therapies Help with Complex Care Needs?


Many participants need ongoing therapies for mobility, communication, and daily living skills.


Therapies covered by NDIS:

  • Physiotherapy & hydrotherapy for strength and movement
  • Occupational therapy for daily living skills
  • Speech therapy for communication and swallowing support

Question 11: How Does Behaviour Support Work for Complex Care?


Behaviour support helps participants with challenging behaviours that impact daily life.


What’s involved:

  • Developed by qualified practitioners
  • Personalised strategies for emotional regulation
  • Involves families and carers for consistency


Question 12: How Do I Apply for NDIS Complex Care?


If your child or loved one needs complex care, follow these steps:


  • Get supporting documents from your doctor or therapist.
  • Discuss needs with your NDIS planner or support coordinator.
  • Submit reports showing why complex care is required.
  • Request high-intensity support funding if needed.

Need Help with Complex Care for Your Child?



Want personalised guidance? Get in touch with Giuliana now to get the care that fits your child’s needs

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